Best Practices: Submit a Technical Support Request

If the problem is...	Help us troubleshoot by telling us…
Infrastructure	Timeouts, connection issues, deployment questions, etc. Environment details (which flavor of K8S, e.g.) GPUs/CPUs info Which version of the product? What are you trying to do? Error codes and messages, if any?
Operational	Authentication issues, API problems, error codes, service failures, integration issues, etc. SaaS or on-prem? Which version of the product? What were you trying to do when the problem happened? API Which endpoints were you using? Can you share your query? Or at least provide the parameters you were sending? If SaaS, when did you encounter the error? Error codes and messages, if any Are you able to reproduce the issue, or was it a once off?
A Scanner	Scanner performance, unexpected outcomes, fine-tuning support, etc. SaaS or on-prem? Which version of the product? Which scanner and scanner version? What are you trying to achieve? Prompt dataset and expected results, if shareable Logs Model name & version, if applicable
The UI	Page not loading, formatting problems, UX issues, etc. SaaS or on-prem? Which version of the product? (The version number is in the bottom left of the navigation bar) What were you trying to do when the problem happened? UI screenshots showing the problem. Console error messages, if any.
Documentation	Missing or incorrect documentation, etc. Link to problematic help doc (if it exists) Explanation of what’s missing or incorrect

If the problem is...